Digital Analytics Hub - Virtual Event FAQ

Technical Issues

You must have or create a Zoom account registered with the same email address you used to register for the DA Hub. Otherwise, you won't be able to join the event.
To change your email address in Zoom please log into your Zoom account and follow this process
. Please do not wait for the event start to do this as it could take up to 30 minutes for Zoom to send you the necessary confirmation email (without which you cannot join).

We are using Zoom's Authenticated Profiles to:

  1. increase the event's security
  2. To facilitate the automatic transfer of delegates from the main event session to the breakout rooms

To do so every delegate will see the screen below. It should be populated with your details (please ensure the email address is the same one that you used to register for the DA Hub.

If you cannot log in from this page then please go back to your personalised agenda page (requires your DA Hub password. If you haven’t created one simply click on Forgot my password and create one) and click on the chat function (bottom left) for a human operator to help you.

Please log into your personalised agenda page here (requires your DA Hub password. If you haven’t created one simply click on Forgot my password and create one).

Zoom’s web version doesn’t support Zoom's breakout rooms functionality. Therefore, you must use either the Zoom desktop app or mobile app, both available to download here. We recommend using the same email address you registered to the DA Hub (see Q5 below for why this is critical).

You must create a Zoom account to participate in the virtual DA Hub. The Zoom account must be registered to the same email address you used to register for the virtual DA Hub. You can download the two Zoom apps (desktop or mobile) here. We recommend using the same email address you registered to the DA Hub (see Q4 below for why this is critical).

We strongly discourage using Zoom’s local dial-in numbers (currently Zoom only allows dial-in access for paying Zoom customers). However, if your Internet connection isn’t great and you're a paying Zoom customer, then you can use dial-in. But please be mindful that we’ll need to allocate you to your discussion room manually just before the discussions (which will cause a delay in you joining your allocated discussion)

If you’re seeing this screen for over a minute and it is after the event start time (9am CET) then we suggest closing the Zoom app and clicking on the link again

When you join the session Zoom will give you the option to test your speaker and microphone:

You can also test your audio settings by clicking on the arrow to the right of the Audio Setting (bottom left corner):

All participants will be automatically transferred from the general session at the start of the event to their pre-allocated discussion rooms. If the automated transfer fails (it will for some - an issue with Zoom) then Matthias Bettag will transfer you manually whilst you are in the general session room. Alternatively you can reach out to him on the Zoom Chat or email him on info@digitalanalyticshub.com and he will attend to your request (this might take a few minutes).

Log into your personalised conference page here (requires your password. If you haven’t created one simply click on Forgot my password and create one). Click on the relevant discussion link to rejoin.
Alternatively, reach out to Matthias Bettag on the Zoom Chat or email him on info@digitalanalyticshub.com and he will attend to your request (this might take a few minutes)
.

We strongly discourage changing discussions during the event (it requires manual intervention and could take a few minutes). However, if you strongly feel a discussion isn't for you then please reach out to Matthias Bettag on info@digitalanalyticshub.com and he will attend to your request (this might take a few minutes).

Sometimes you may experience a loud echo in the Zoom meeting. This is normally due to one of three causes:

  1. A participant has both the computer and telephone audio active
  2. Participants with computer or telephones speakers that are too close to each other
  3. Multiple computer with active audio in the same conference room

To solve each of these issues please consult this Zoom page.

Your camera is not showing up in the Zoom Settings or it is selected but not showing any video. Plese follow these tips to troubleshoot this issue. 

About the virtual DA Hub

The event is almost exclusively roundtable discussions.

Each delegate participates in two roundtable discussions of their choice (based on availability).

Topics include a range of subjects from managerial challenges to new technology introductions in digital analytics, data science and optimisation. See agenda page.

Each delegate will receive a personal agenda with dedicated links to your selected discussion rooms by April 22nd.

The event starts at 9am Central European Time with a short intro to all delegates. Then each delegate will be automatically redirected to their selected discussion room where an experienced analytics leader will moderate the 80-minute conversation. Following the first round we will break for 10 minutes and reconvene for the second round discussions at 10:45am. Delegates will once again be automatically redirected to their rooms. At 12:05am we will reconvene the entire audience for a 10-minute wrap up.

The DA Hub brings together senior practitioners in one place where they will help each other acquire the inside knowhow and insight required to lead their analytics practice more successfully.

Discover how leaders in the industry are overcoming common challenges. Learn what works and particularly what does not work to avoid costly career mistakes. Go back to your office with fresh ideas and the necessary use cases to gain management buy in to your analytics plans.

The DA Hub is managed by Matthias Bettag and Michael Feiner, two analytics veterans.

For this virtual event, we are partnering with online marketing and digital analytics consultancy FELD M.

The DA Hub s an event for any senior practitioner looking to engage with peers through actively participating in 11 quality moderated discussions. You’ll learn about your peers' biggest challenges and how they went about overcoming them; exchange knowledge in all aspects of analytics management as well as subject matter expertise in marketing and digital analytics, data science, CRO and personalisation.